Frequently asked questions
Here you'll find answers to the most frequently asked questions about our personalized finisher displays.
When will my display be made and shipped?
We can finalize the personalization of the display once the official final results are available and we have received all necessary data and a suitable photo.
From that point on, the production time is expected to be 2 to 4 working days. After shipping, the package is usually delivered within 1 to 2 working days in the Netherlands. These times are estimates and may be slightly longer during busy periods.
Do I need to report my result myself?
No. We retrieve the necessary race data from the final official results. Therefore, please enter the full name or names exactly as they appear in the results.
If the information is not easily found or if you want something specific adjusted, please contact us via info@prouds26.nl.
Can I display a name or data differently?
Yes. First, enter the official name, followed by the desired adjustment.
For example:
Johannes de Vries – name on display: Johan de Vries
This allows us to retrieve the official results and process the desired name for display.
Will I receive a digital proof first?
No digital preview or proof will be sent as standard. The display will be made based on the shown design, your chosen photo crop, and the final official race data.
Do you want something other than what is stated in the official results? Please clearly state this in the personalization field.
Is the race patch included?
No, the race patch is not included. However, the display does come with Velcro in the right place, so you can easily attach your own patch.
The available space is approximately 95 × 60 mm and is designed for the common size of race patches.
Can I both stand and hang the display?
Yes. You will receive two wooden stands, and there is a hanging system on the back. Both portrait and landscape versions can therefore be placed or hung.
A nail, screw, and any wall plug are not included.
Is Prouds26 official HYROX or event merchandise?
No. Prouds26 creates independently designed, personalised commemorative products and is not an official merchandise product of HYROX or the event organiser.
Can I cancel or return my order?
Each display is specially personalized with a name, race data, and photo. Therefore, the legal right of withdrawal does not apply, and a personalized display cannot be returned due to a change of mind.
Cancellation is only possible as long as production has not yet started.
If the display arrives damaged or incomplete, contains a manufacturing defect, or deviates from what was agreed upon, please contact us as soon as possible at info@prouds26.nl. We will assess the situation and provide a suitable solution for legitimate complaints.